HomeNews2012 ArticlesThe Importance of Documented Reservations Procedures

10.5. The Importance of Documented Reservations Procedures


The Importance of Documented Reservations Procedures

As the somewhat gruesome adage says, there is more than one way to skin a cat – and this is especially true of handling Reservations in ResRequest. There are some procedures that you need to define for your company, and write-up for your staff to follow – to ensure consistency in the way your company handles Reservations. For instance – do you have written procedures that cover:

If not – you should seriously consider doing so. This is something we can assist you with if you're not sure where to start.

Having your Reservations Procedures written down ensures consistency and the perception of professionalism, but also, and possibly even more importantly, diminishes the damage done to your business by the inevitable learning curve of new staff.

For consulting assistance, please contact our consulting team at: consulting@resrequest.com


By: Paula Chaplin
November 2012

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