HomeNews2013 ArticlesMonitor Customer Satisfaction: eGuest Survey

9.17. Monitor Customer Satisfaction: eGuest Survey

CRM: eGuestSurv

eGuestSurv, developed by Diversified Technologies is a web based 360 degree total Guest Satisfaction Management solution. The system addresses the needs to obtain continuous, high quality, real time, actionable and distributed guest feedback and the needs of customers to provide feedback to businesses in a convenient online and reliable method. eGuestSurv is an Event Driven Feedback (EDF) solution, which means that guests are surveyed immediately after utilising a service and therefore provides a continuous flow of guest feedback with advanced service failure notifications.

Please see attached document for more details.


By: Diversified Technologies
November 2013

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